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Oster - Poor quality and customer service!

1.0
Details
Oster - Poor quality and customer service!
Oster - Poor quality and customer service!
I bought this combo last month and after using the food processor processor once the basket cracked. The plastic also fogged up after 1 wash in the top rack of the dishwasher. The blender is also horrible-so so loud, wobbly on its base and the power cord is shamefully too short. Also it took nearly 10 days to be delivered! I emailed Oster twice over a week ago and they Never responded! Will never buy another Oster product again. The company sells low quality products and does not care about its customers or repeat business.
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Review
#1619880 Review #1619880 is a subjective opinion of poster.
Cons
  • Customer service
  • Ongoing defect not being fixed or resolved
Reason of review
Bad quality
Loss
$78
Preferred solution
Full refund
Tags
  • failure to reimburse
  • Defective Junk Product

Oster - Junk oven

1.0
Details
oven door pin fell out now the oven door is broken sent them pics of the receipt and pic of the oven door no response so no more oster products for me.
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Review
#1698909 Review #1698909 is a subjective opinion of poster.
Product
Oster Oven
Cons
  • Oster waffle iron sucks too wont even brown
Reason of review
Bad quality
Loss
$55
Preferred solution
Full refund
Tags
  • Defective Junk Product

Oster in Palm Desert, California - Product blender

1.0
Details
Control *** broke. One speed only. GARBAGE . I WANT TO REURN FOR . To buy a PROPER BLENDER. THIS IS JUST PLAIN JUNK.
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Review
#1697837 Review #1697837 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Full refund

Product of poor quality and no response or help from Oster

1.0
Details
I'm absolutely astonished at how Oster deals with costumers' complaints: THEY DON'T CARE ABOUT THEM, THEY MERELY DON'T REPLY!!! I bought a blender in July and after 3 months, it broke down. The product is definitely of poor quality. I bought it because I thought that Oster were a good brand, however, it is the worst brand I've ever bought from, mainly because they don't even give you a reply, they don't give a damn to consumers!!!!! I sent a message more than a month ago, and a second one on Sunday and no reply. That's really a shame!! I thought that here in Canada companies respected more their consumers!! Oster shouldn't sell its products here, in a country that respects people!
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Review
#1695691 Review #1695691 is a subjective opinion of poster.
Product
Oster Blender
Pros
  • Any
Cons
  • Horrible consumer service and product of low quality
Reason of review
Poor customer service
Preferred solution
Full refund

Oster in Fair Oaks, California - Warranty

1.0
Details
Been lied to 3 times on hold 57 min still not fixed
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Review
#1682784 Review #1682784 is a subjective opinion of poster.
Product
Oster Roaster Oven
Reason of review
Warranty issue
Loss
$120
Preferred solution
Full refund

Osterizer experience

4.0
Details
We have an Osterizer which has been running satisfactory for years. It has been getting extra duty since my wife started drinking breakfast comprising fruits, vedgies, ice and almond milk. I had not paid attention until I recently washed the jug assembly. To my surprise I found the inner cutters storing food particles between the cutters and the spinner body and i found it difficult to clean as the particles were jammed in very tight. I recognized this as a health problem, a great place for bacteria to gather and multiply. If the gaps were greater it would easier to clean and avoid this health hazard. Douglas McKerrow Engineer Mba Retired
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Review
#1667191 Review #1667191 is a subjective opinion of poster.
Resolved
1.0
Details

Update by user Sep 22

The company finally sent the replacement jar.

Original review posted by user Aug 19

On 6/12/2019 I ordered on-line a replacement glass jar for my Oster blender to deliver it to my PO Box number. called 6/20/19, to be delivered 6/24/19. Received broken in pieces. Refused package and it was returned. Oster...
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Review
#1628116 Review #1628116 is a subjective opinion of poster.
Cons
  • Customer service
  • Replacement order never received
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered
Tags
  • Failure To Send Product

Oster in Rochester, New York - Horrible

1.0
Details
I bought this toaster it already has rust on it and broke this morning. Worst toaster I have ever bought.
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Review
#1620473 Review #1620473 is a subjective opinion of poster.
Product
Oster Toaster
Reason of review
Bad quality
Loss
$30
Preferred solution
Full refund

Oster in Grand Haven, Michigan - 18 qt roaster

4.0
Details
Brand new out of box failed to heat call store they said keep it and refunded money.. Needs new thermostat.. None of 800 numbers work to see if I can get it repaired or a part..Never buy from then again!!!! Suck!!
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Review
#1575660 Review #1575660 is a subjective opinion of poster.
Product
Oster Roaster Oven
Reason of review
Damaged or defective

Oster in Port Huron, Michigan - Defective comb attachment. Service rep rude

1.0
Details
Oster service rep was very rude and accused me of abusing the product of which I did not and then he hung up on me after I waited forever on hold forever to talk to supervisor about a defective grooming comb attachment
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Review
#1541687 Review #1541687 is a subjective opinion of poster.

Contact Oster Customer Service

Mailing Address:
Sunbeam Products, Inc.
2381 Executive Center Drive
Boca Raton, Florida 33431
United States
Phone:
(800) 667-8623
All Oster Contacts

Oster Products and Services Reviews

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Oster - Never been available to reach anyone by phone

June of 18 was given an convection toaster oven which worked fine until march of 19. The door to the oven will not open all the way down the latch seems to be hung up as it seems to be very flimsy anyway. Have sent three e-mails asking for help and was sent their pat reply: they will get back in touch with me .I also called four times held on the line for up to 45 minutes each time and have never been able to talk with anyone. I thought Oster made quality products as I have several other appliances from them but NO MORE will I ever buy from them.
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Review
#1517300 Review #1517300 is a subjective opinion of poster.
Product
Oster Roaster Oven